Your software and integrated devices are only the beginning. As a trusted partner committed to the success of each of our clients, we're here to help with technical support, global services, program marketing, and training for your institution.
How to Reach Client Support
The mission of the Transact Client Support team is to provide world-class support for Transact products and services for a superior client experience. Client Support is a client-centric organization recognized for the technical skills of its team, the optimal application of available resources and technology, and the ability to create and deliver high-quality technical support services through knowledge share and collaboration.
Transact Client Support is committed to providing exceptional service and achieving the highest level of client satisfaction in the industry. Our technical support is delivered through an infrastructure that is comprehensive, responsive, reliable, and intuitive. Our commitment is to provide our clients with ease of contact and superior service, resolve incidents in a timely manner that exceeds our clients’ expectations, and continually identify ways to improve the client experience.
Client feedback is vital to the success of any business. Your comments and feedback help us determine what services we offer and how those services perform for you and your business. A web-based satisfaction survey is automatically emailed when a submitted issue is resolved. We encourage you to complete this survey. The information collected is used to measure the impact of our performance and to improve our processes. Surveys are reviewed on a daily basis by the Client Support Management team to assess the effectiveness of the client interaction with the Client Support Team.