Transact Campus ID and Commerce Case Study

Coppin State University and Transact Campus 

Coppin State University is a public historically black university in Baltimore, Maryland, with over 2,100 students enrolled.  

Transact and Coppin State have been partners since 2017. With mobile technology becoming increasingly important in students' decision-making process, Coppin State is addressing this demand by providing innovative solutions through Transact. 

Together, we created a campus management solution with a one-card dining, retail, and point-of-sale services system. This system lets students order and pay with contactless, mobile options and enables a cashierless checkout process. 

Coppin State stands as a testament to the power of Transact services; offering Transact TSE, Transact Online Photo Submission, Transact Cloud POS, Transact Registers, Transact Mobile Ordering, and more. As Sheila has confirmed, "Our platform has significantly improved since we became a part of the Transact platform." 

Coppin State is also continuing to explore the expansion of mobile offerings to students with Transact Mobile Credential. Sheila Chase said, "While we explore Mobile Credential, we will keep enhancing our [existing] solutions." 

Transact TSE and Transact Cloud POS streamline Coppin State operations 

Coppin State implemented Transact TSE and Transact Cloud POS, which have improved service delivery and streamlined operations. 

The platform makes paying for food and shopping on campus easier by bringing everything together, creating an intuitive, centralized experience. This improvement saves staff time and resources that they used to spend on outdated tools and manual processes. 

Transact Cloud POS has made Sheila's job more efficient. It saves her time by automating tasks like adding, deleting, and managing meal plans, allowing her to focus on more strategic tasks. 

With Transact TSE, Coppin State students can now manage their accounts online or through their mobile device without calling the card office to check their balance. Sheila remembers the old manual process of loading book vouchers. It included waiting for a document from student accounts, checking for billing, and loading the funds onto the account. Implementing our one-card program and point-of-sale solution has removed such manual processes. 

Transact Mobile Ordering integration built for higher education 

The trend toward mobile ordering is gaining traction on college campuses. In a recent study, students on campus overwhelmingly expressed the importance of modern, convenient payment options, eliminating the need to carry debit and credit cards. At a time when student experience has become a differentiator for enrollment, the Transact Mobile Ordering app provides an easy solution. 

In late 2022, Coppin State introduced Transact Mobile Ordering app at three locations on campus. This app has not only become an important tool for recruitment but also a deciding factor for students on what college to attend. Mobile Ordering enhances their college experience, making it more convenient and enjoyable. 

Transact specifically designed the app to cater to the needs of higher education retail operations. Coppin State controls the entire experience from a student perspective, and the app displays Coppin State’s branding. Students can place orders, choose payment options, and schedule pickup times that work best for them.  

From an administrative standpoint, our mobile ordering platform seamlessly integrates with Transact Cloud POS, streamlining campus staff's operations. Our solution combines transactions, items, pricing, and reporting into one platform. This increases efficiency and frees up time and resources or other tasks.  

Given the positive feedback on mobile ordering, Coppin State envisions a future where they can extend their services to include delivery and off-campus transactions. As Sheila Chase wisely said, 'Baby steps, one program at a time.”